Frequently Asked Questions
Find answers to common questions about our products, services, and policies.
General Information
What does SD Surgicals specialize in?
SD Surgicals is a global supplier of surgical instruments and medical equipment, serving hospitals, clinics, and distributors worldwide.
Where is SD Surgicals located?
We operate from Dubai, UAE and India, supporting international supply and distribution.
Do you supply products internationally?
Yes, SD Surgicals supplies products across India and selected international markets, subject to applicable regulations.
Products & Quality
Are your surgical instruments certified?
Yes, our products are manufactured and supplied in accordance with applicable quality standards and industry requirements.
Do product specifications vary?
Product images and specifications are for reference purposes and may vary slightly based on availability or manufacturing updates.
Can I request product catalogs or specifications?
Yes, you may contact us to request detailed product information or catalogs.
Orders & Bulk Purchases
Do you accept bulk or wholesale orders?
Yes, we support bulk orders for hospitals, distributors, and institutions.
How can I place an order?
Orders can be initiated by contacting us through the inquiry form, email, or phone.
Do you offer customized products?
Certain products may be customized based on requirements. Please contact us for details.
Shipping & Delivery
How long does shipping take?
Orders are typically delivered within 12–15 business days after dispatch, depending on location.
Do you provide order tracking?
Yes, tracking details are shared once the order has been shipped.
Do you ship internationally?
International shipping is available for selected products and regions.
Returns & Refunds
What is your return policy?
Returns may be requested within 5 days of delivery, subject to our Return & Refund Policy.
Are all products eligible for return?
No, customized products, consumables, and opened sterile items are not eligible for return.
How long does it take to receive a refund?
Approved refunds are processed within 7–10 business days.
Support & Contact
How can I contact SD Surgicals?
You can reach us via email, phone, or the Contact Us page.
What are your working hours?
Our team is available Monday to Friday, 9:00 AM to 6:00 PM.